Refund Policy

Returns

You may return your item under the following conditions:

Returns that do not meet these conditions may not be accepted.

Please note:
Items priced under $25 are considered final sale and are not eligible for return.

We offer two simple options:

Store Credit (recommended)
Returns for store credit are completely free.

Refund to Original Payment Method
If you prefer a refund, a small return processing fee will be deducted:

Once your return arrives and is inspected, your refund will be issued to your original payment method (minus the applicable return fee).

Please allow up to 10 business days for processing after your return has been received.

If you are located in:

You can easily start your return through our online return portal.

If you are located in the European Union or another region, please contact us at:
info@defonamode.com
and we will guide you through the process.

We carefully check every item before shipping, but if something isn’t right, we’ll take care of it.

If your order arrives:

Please contact us within 7 days of delivery at:
info@defonamode.com

Include a clear photo of the issue and we will resolve it quickly with a replacement or store credit.

Please note:
Do not use the return portal for damaged or incorrect items — contacting us directly is faster and completely free.

We process orders quickly to ensure fast delivery.

If you need to cancel after this window, you can return your order once it arrives.

Tip:
Please double-check your shipping details at checkout. Once your order has shipped, we are unable to redirect it.

If you have any questions, we’re always here to help:

Defona Mode
Email: info@defonamode.com